Terms of service

These Terms & Conditions (“Terms”) govern the use of the Brisbane Roar FC Online Store, operated by Event Merch Group AU (ABN 88 679 709 776) (“we”, “us”, “our”) and the purchase of products by you (“customer”, “you”). By placing an order, you agree to be bound by these Terms.

• All orders are subject to availability and acceptance.
• We reserve the right to refuse or cancel orders at our discretion (including if payment is not authorised, if stock is unavailable, or if an error occurs in product information).
• Once an order is placed, you will receive an email confirmation. This confirmation does not guarantee availability.

• All prices are listed in AUD (Australian Dollars) and include GST where applicable.
• Payment must be made in full at the time of purchase using accepted methods (e.g. credit/debit card, PayPal, or other payment gateways provided).
• We take reasonable care to ensure pricing and product details are accurate, but errors may occur. If we discover an error, we will notify you and give you the option to reconfirm or cancel your order.

• We deliver within Australia and internationally (where available). Shipping costs and times vary depending on your location and are calculated at checkout.
• Delivery dates are estimates only. We are not liable for delays outside our control (including courier or customs delays).
• Risk in the products passes to you upon delivery.

• Our Refund & Returns Policy applies to all purchases. Please review it carefully before making a purchase.
• Personalised products cannot be returned or exchanged unless faulty or incorrect.
• Customers are responsible for return shipping costs for unwanted items.

• We make every effort to ensure product descriptions and images are accurate. However, minor variations may occur (e.g. colour differences due to screen displays).
• Sizes are provided as a guide only. We recommend following our sizing advice carefully.

• All content on the Brisbane Roar FC Online Store, including images, logos, designs, and text, are the property of Brisbane Roar FC or its licensors.
• You may not reproduce, distribute, or use any content without our prior written permission.

• To the fullest extent permitted by law, Brisbane Roar FC is not liable for any indirect, incidental, or consequential loss arising out of the use of our products or website.
• Our liability for any breach of these Terms is limited to the value of the product(s) purchased.
• Nothing in these Terms excludes your statutory rights under the Australian Consumer Law.

• Your personal information is collected and used in accordance with our Privacy Policy.

• These Terms are governed by the laws of Queensland, Australia.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.